The Daily Wire is looking for a Community Representative to join our Product team in Nashville, TN. The Community Representative will assist the Customer Service Manager to tend to our customer service channels and work directly with our audience to impact audience growth, engagement, and satisfaction. If you have previous customer service and/or hospitality industry experience, possess strong interpersonal skills, are highly detail-oriented, and are enthusiastic about politics and the daily editorial news landscape, we want to hear from you!
Responsibilities:
- Engage with the Daily Wire audience in answering questions and resolving issues through email, phone, and chat support
- Help guide Daily Wire members through account-related questions as well as basic troubleshooting
- Moderate and promote meaningful discussion on our website and app comment sections
- Seek out opportunities to improve satisfaction among our audience and customer base
- Field and escalate system issues to the appropriate parties
- Perform other duties as assigned
Experience & Requirements:
- Nashville-based
- 1+ year of previous professional experience in customer service or related field
- Experience with chat support and comment moderation a plus
- Interest in and/or familiarity with the political and editorial news landscapes
- Outstanding guest service/hospitality skills
- Strong ability to remain patient, calm, and gracious under stressful circumstances and when dealing with customer service escalations
- Outstanding email and phone skills, including communication and grammar
- Strong sense of empathy and ability to relate to people and resolve issues
- Familiarity with Zendesk or related customer services software a plus
- Exceptional attention to detail
Additional Info:
- Reports to: Customer Service Manager
- Start date: Immediate
- Employment type: Full-time; Non-Exempt
- Compensation: $15/hour
- Benefits: Health insurance options (medical through Anthem; dental and vision through Guardian); Paid Time Off; 401k (5% match)
To learn more about the Daily Wire, please visit the following Daily Wire Facebook and YouTube page links:
Daily Wire Facebook
Daily Wire YouTube
PragerU
The Daily Wire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please Note: The Daily Wire participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization. Thank you.